1. General provisions
1.1. This Privacy Policy applies to all information that FortunerThai Co., Ltd (the "Operator") may receive about users while they use royal-property.pro.
1.2. By using the website, the user accepts this Policy and the personal data processing terms described in it.
1.3. If the user does not accept these terms, they should stop using the website.
2. Operator and contact details
- Company: FortunerThai Co., Ltd
- Registration number: 0205559004250
- Address: The Riviera Jomtien, Commercial 4, building 3, 29/1133 Moo 12, Pattaya, Thailand
- Email: sales@royal-property.pro
- Phone: +66 (809) 207-777
3. Personal data we collect
3.1. Information provided by the user
- Name, telephone number and email address
- Citizenship and country of residence
- Requested property criteria
- The content of enquiries and comments
3.2. Information collected automatically
- Browser and device information
- Cookies and similar identifiers
- Pages visited on the website
- UTM parameters and referral sources
4. Purposes of processing
- Responding to enquiries and providing property advice
- Preparing individual property proposals
- Communicating with users about their enquiries
- Entering into contracts
- Analysing and improving the website
- Complying with applicable legal requirements
5. Legal grounds for processing
Personal data may be processed on the basis of:
- The user's consent
- Performance of a contract or steps taken before entering into a contract
- Requirements of the laws of the Russian Federation, the Kingdom of Thailand and applicable international agreements, including the GDPR where it applies
6. Storage and protection
- Personal data is stored on protected servers in Russia.
- We use technical and organisational measures intended to prevent leaks, unauthorised access and other unlawful actions.
- Data is stored until the processing purposes have been fulfilled, consent is withdrawn, or another retention period set by the Operator or applicable law expires.
7. Sharing data with third parties
- Bitrix24 CRM, for processing enquiries
- Developer partners and legal advisers
- Hosting providers and technical contractors
Data is shared subject to data processing arrangements and confidentiality obligations.
8. Your rights
You may:
- Request information about your personal data
- Ask us to correct or delete data
- Withdraw your consent
- Request restriction of processing
- Lodge a complaint with Roskomnadzor, where applicable to Russian citizens, or the relevant Thai personal data protection authority
- Request your data in a machine-readable format where applicable
9. Communication after an enquiry
- We do not send mass advertising messages after an enquiry without separate consent.
- If a user asks a manager to select properties, we may send property proposals within that specific conversation and request.
10. Cookies and analytics
- The website uses cookies and web analytics services to assess website and advertising performance.
- You can disable cookies in your browser settings, although this may limit some website functions.
- See the Cookie Policy for more information.
11. Responsibility
The Operator is not responsible for third-party access caused by the user's own actions, such as sharing a password.
12. Policy updates
We may update this Policy. Users should review it periodically; the publication date of this English version is shown above.